Specialising in Clinical Hypnosis and Energy Healing


Hypnotherapy Session Terms & Conditions

In these terms and conditions the “Company” and/or “We” refer to Astrid Ritenis Energy Healing Melbourne. On booking your appointment you will be given confirmation of costs, cancellation policy, payment details etc which you should read and make sure you are happy with. Along with your payment you will be asked to give your contact details. This will then form an agreement between you and the Company providing service.


Successful sessions rely on your commitment and motivation. When you agree to partake in your hypnotherapy sessions, you, as the client, are considered “co-therapist”, which means you agree to be fully involved and committed to the process, which may include self-work if necessary. This also includes attending your sessions and arriving on time.
You accept that treatment is offered on the basis of the information you supply, which you represent and warrant to be complete and truthful.
Ongoing sessions will always be discussed with you and you will have the right to express your preferences regarding your treatment plan and timeframe.
You are free to end or withdraw from Hypnotherapy at any time. The cost of any sessions paid for in advance are subject to the refund and cancellation policy.
If you are running late, please let us know as soon as possible. We will do our best to make a full session available, but this often depends on appointments subsequent to your booking and so cannot be guaranteed. If your session needs to be curtailed due to your late arrival then the session fee remains payable in full.


Fees are variable depending on the nature of your issue. Discounts are sometimes available for students and pensioners. Please enquire to find out if you are eligible for a discount. The fee will be agreed before your first session.
Payment methods are EFTPOS, Cash or Afterpay.


We appreciate at least 24-hours notice if you need to reschedule or cancel your appointment, so that we may offer it to someone else. Cancellations/rescheduling made within 24 hours of your appointment time will incur a cancellation fee. This fee is equal to the cost of the consultation you had booked. All appointments are confirmed by text and email a few days before so please make sure you respond at that time. Same conditions apply to “no show’s”
If you wish to cancel or rebook then please phone or email immediately.
The Company reserves the right to cancel an appointment at their sole discretion, this will only be in exceptional circumstances and as much notice as is possible will be given. The Company shall not be liable for any financial or other consequences of the cancellation.


Hypnotherapy, Psychotherapy, EFT or Counseling services are not eligible for refunds. When purchasing packages which require you to make an upfront payment please make sure that you are prepared to make the commitment to follow the therapy through to its conclusion before you make the purchase. The Hypnotherapist facilitates change by guiding, coaching and by the use of hypnotic suggestions. The therapist cannot control or force the client to change or do anything they do not want to do. The results will vary depending on the mindset of the client, the desire to change and the commitment to follow instructions both during sessions at the clinic and in between sessions.
It is in the best interest of your health and well being to disclose all conditions which you are being treated for by a medical professional and to honestly answer the questions asked. There is no guarantee that hypnosis will work but your therapist needs to be aware of any condition that might interfere with the treatment.
Although Astrid Ritenis Energy Healing Melbourne has had great results, results cannot be guaranteed and may vary based on the mindset of the client, the desire to change and the commitment to follow instructions during and after the session.


We will always do our best to help you achieve a successful outcome to your hypnotherapy. However, you accept that an agreement to work on an issue does not mean that a particular outcome to hypnotherapy can be guaranteed. Fees are payable for your sessions and the time and expertise of the hypnotherapist, regardless of the outcome. Results may differ from person to person.
With pain management sessions, if you wish to reduce or stop any medication then medical support must be obtained. This appointment does not replace medical advice and assistance. You will be accepting full responsibility for turning the pain off, and advised to take note of any new pain, if it arises, and seek medical attention.


We will use best practice at all times and adhere to the standards of conduct as stated by my governing bodies.
In return by attending your session you agree to the following standards of behavior:
  • Be free from drugs and alcohol (except medication prescribed by your doctor).
  • You will not harm yourself or others (including any employees of the Company) or any property belonging to the Company or others.
  • Take your therapy seriously and treat the Company and the Company’s therapists with respect.
If you demonstrate violent, abusive or antisocial behavior, the Company reserves the right to cancel the session and any future sessions and/or treatment.


Keeping and maintaining records is required for all clients and for anyone who makes an enquiry. These records are kept both in written form and electronically. Your information will be protected by reasonable security safeguards against loss and theft, unauthorized access or use. Your information will never be sold or distributed unless required by law.
You will be added to our mailing lists to receive newsletters and special offers. If you wish to be removed from these you can unsubscribe at any time or notify the Company in writing. Spam will never be sent to you.
The company adheres to professional, legal, and ethical guidelines of confidentiality established by professional organizations and state law. Legal and ethical exceptions to confidentiality include: a clear or present danger to harm yourself or another, knowledge of the abuse or neglect of a minor child or incapacitated adult, or responses to a court subpoena or as otherwise required by law.


If you have any questions or complaints about your therapy, you agree to talk to your therapist about them first.